Customer Service Representative II

Headquartered in Phoenix since 2000, the company now sells in 40 countries and supports customers in 11 languages. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. We started in 2000 and have grown to about 650 people.

The role:

We are adding a Customer Service Representative II to our Customer Care team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within the US. Equipment is provided, including a laptop.

Essential duties and responsibilities:

• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.

What you need:

• 7+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

$24.00 to $26.50/hr

Why work with us:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• Overtime available.
• Flexible spending account.

EOE. We participate in E-Verify.

Offers are contingent on a background check and drug screen.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hudson Valley Labs.