Customer Service Representative II

A bit about us:

Founded in 1999, the warehouse is still owned by the same family. Small team, one shift, and no weekend work most weeks. Overtime runs heavy from October through December.

Position summary:

Hill Cold Storage is hiring a Customer Service Representative II for our Fresno location. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers.

Job duties:

• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue

About you:

• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• High school diploma or GED

Preferred:

• Bilingual English and Spanish (pay differential)
• Experience handling escalations

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

Rate: $23.00 - $25.50 per hour

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid sick leave
• Paid training

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hill Cold Storage LLC.