Customer Service Representative II

Volunteers number in the thousands, coordinated through a dedicated volunteer services team. We serve more than 200,000 people a year through housing, health and education programs.

The role:

Heatherfold is looking for a Customer Service Representative II to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We hire in South Korea through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time.

Responsibilities:

• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.

What you need:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Clear speaking voice and good listening skills.

Preferred:

• Chat support experience.
• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work.
• Experience handling escalations.

Compensation: ₩32,000,000 - ₩43,000,000/year

Benefits:

• Home office setup budget.
• Paid sick days.
• Two weeks of paid leave at year end.
• Flexible hours.
• Annual learning budget.
• Monthly internet allowance.

Please submit your CV in English.

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Heatherfold S.A..