Customer Service Representative II

Hazelland employs 11,100 people across engineering hubs in Washington and three other locations, building ERP software for mid-market manufacturers. Product, engineering and support teams work out of offices in Washington, District of Columbia and two nearshore delivery centers. Laptops are MacBook Pros, and you pick your own editor.

We're looking for a Customer Service Representative II to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in the US.

MAIN DUTIES

• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.

QUALIFICATIONS

• 5+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

PAY AND BENEFITS

Compensation: $27.50 - $30.50/hr DOE.

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hazelland.