Customer Service Representative II

Headquarters and the main research campus are in New York City. Since 1983, the company has built manufacturing sites in New York and abroad. We started in 1983 and have grown to about 430 people.

Overview:

We have an immediate opening for a Customer Service Representative II in Virginia Beach. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. On site, Virginia Beach.

Job duties:

Transfer calls to the right department with a warm handoff. Call customers back on open issues within the promised timeframe. Document every interaction in Zendesk or Salesforce Service Cloud. Follow scripts and required disclosures on recorded lines. Process returns, exchanges, refunds and address changes.

Required qualifications:

5+ years of customer service, retail, hospitality or call center experience. Reliable attendance. Schedule adherence is tracked. Able to sit at a workstation and wear a headset for a full shift. Clear speaking voice and good listening skills.

Nice to have:

Bilingual English and Spanish (pay differential). Experience handling escalations. Prior billing or insurance call center work.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

The base pay range for this position is $22.00 to $27.50 per hour. Actual pay depends on experience, skills and location.

Pay and benefits:

Health, dental and vision coverage starting on day one. 401(k) with company match. Paid holidays.

GH Biologics is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GH Biologics.