Customer Service Representative II

About Gablestead

Cable splicing, OTDR testing and directional boring are all done by in-house crews. Gablestead provides fiber internet, voice and TV service to homes and businesses in rural New York. Our longest-tenured lineman has been here 31 years.

About the role

Gablestead is looking for a Customer Service Representative II to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our headquarters is in New York City, and about a third of the team works remotely from other countries. We hire in France through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

What you'll do

• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately

About you

• 5+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Bonus points

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations

Compensation and benefits

Rate: €16,000 - €18,500 annually

• Annual learning budget
• 20 days paid time off
• Flexible hours
• Paid parental leave

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gablestead.