Customer Service Representative II

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the UAE. We started in 1996 and have grown to about 4,900 people.

The position

Falcon Advisors is hiring for its operations team in Rochester. Full-time and part-time shifts available. Employment is through our payroll partner in the US. Salary is paid monthly in USD. Working hours follow Gulf time, Monday to Friday. You will need a reliable internet connection and a quiet place to work.

Your responsibilities

• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff

Minimum qualifications

• 7+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• High school diploma or GED

Preferred

• Prior billing or insurance call center work
• Experience handling escalations
• Zendesk, Five9 or Genesys experience

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Expected salary range: $21.00-$25.00 per hour, plus bonus eligibility.

Compensation and benefits

• Two weeks of paid leave at year end
• Paid sick days
• Annual learning budget
• Monthly internet allowance
• Paid parental leave

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Falcon Advisors LLC.