Customer Service Representative II

About the role:

We're looking for a Customer Service Representative II to join our team in New York City. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote, but we prefer candidates within a few hours of Eastern time.

In this role you will:

• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.

Skills and experience:

• 5+ years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.

Desirable:

• Chat support experience.
• Zendesk, Five9 or Genesys experience.
• Prior billing or insurance call center work.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

Rate: $29.00 - $33.00 per hour

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.
• $1,000 home office setup budget.

About us:

Institutional clients include pension funds, endowments and insurance companies.

Dunmore is an Equal Opportunity Employer, including disability and protected veteran status.

Applications are reviewed as they come in.

We are not working with agencies on this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunmore Inc..