Customer Service Representative II

Institutional clients include pension funds, endowments and insurance companies.

Overview:

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. This position is on site in Orlando.

Day to day:

• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.

About you:

• 5+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid parental leave.
• Free parking.
• Flexible spending account.
• Paid holidays.
• Vision insurance.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunmore Inc..