Customer Service Representative II

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Most of the office has been here more than ten years.

We're looking for a Customer Service Representative II to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the UAE. The team meets in Dubai once a quarter, travel covered.

Day to day:

• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.

You'll need:

• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.

Perks and benefits:

Salary range: AED 9,800 - AED 12,500 per month

• Medical insurance.
• 30 days annual leave.
• Education allowance for children.
• Tax-free salary.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dune Consultants LLC.