Customer Service Representative II

Company overview:

Clients are mostly mid-sized companies in Provence-Alpes-Côte d'Azur. Dufour Academy is a 15-person team producing custom e-learning for corporate clients.

Job summary:

Our team is growing and we are hiring a Customer Service Representative II. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in France. We have no office requirement. Day-to-day communication is in Slack and Google Meet.

Job duties:

• Update customer records accurately
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department

Minimum qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

Preferred:

• Zendesk, Five9 or Genesys experience
• Prior billing or insurance call centre work

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

€10,000-€11,500 per year

• Remote work allowance
• Meal vouchers
• Health insurance (mutuelle) covered at 60%
• Overtime paid

Please mention your notice period and expected salary.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dufour Academy SAS.