Customer Service Representative II

Every return gets a second review before it goes out. Two partners, three staff accountants and a front desk admin keep the place running. Fridays in summer end at noon. Our team is growing and we are hiring a Customer Service Representative II.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the US. The team meets in Denver once a quarter, travel covered. Most communication happens in Slack, with short video calls when needed.

In this role you will

• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction

You'll need

• 7+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Job Type: Full-time

Pay: $24.50 - $27.00 an hour

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Life insurance
• Employee assistance program

Schedule:

• Monday to Friday

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Denver Bookkeeping.