Customer Service Representative II

Headquartered in New York City, the firm is employee-owned. Our practices cover strategy, operations, technology implementation, risk and human capital.

Overview

We are adding headcount to this team, so this is a new seat. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. This is a fully remote position open to candidates anywhere in Slovenia.

What you'll be doing

• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.

Qualifications

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.
• Bilingual English and Spanish (pay differential)

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

• Private medical care.
• Extra annual leave days.
• Multisport card.
• Remote work allowance.
• Overtime paid.
• Cafeteria benefit system.
• Life insurance.

Applications are reviewed on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cottonyard Group Inc..