Customer Service Representative II

Our audience is small but loyal: about 40,000 newsletter subscribers who actually open it.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. Remote within the US. The team meets in Los Angeles once a quarter, travel covered. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities

• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions

About you

• 5+ years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills

Job Type: Full-time

Pay: $21.50 - $27.00/hr

Expected hours: 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Weekly pay
• Life insurance
• Disability insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service Representative: 5 years (Preferred)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cotter HQ, LLC.