Customer Service Representative II

A bit about us

Our office is in a converted house near downtown Brussels. Small business owners and physicians make up a large share of the client list. Still family owned, 38 years on. Compliance reviews outgoing client email, so expect to write carefully.

The role

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within Belgium.

Duties

• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes

You'll need

• 6+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

What we offer

Rate: €1,900 - €2,200 monthly

• Pension scheme
• 25 annual leave days
• Overtime allowance
• Home office allowance
• Bike plan
• Travel allowance
• 8% holiday allowance

Candidates must be eligible to work in Belgium.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultancy Van Acker.