Customer Service Representative II

School districts license our reading and math curriculum for grades K through 8. We started in 1985 and have grown to about 90 people.

Claypost Learning has an opening for a Customer Service Representative II. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US.

Job duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone

What you'll need:

• 5+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift

Nice to have:

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)
• Experience handling escalations

What we offer:

Starting pay: $23.50-$28.50 an hour, depending on experience and certifications.

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid holidays
• Short- and long-term disability
• Weekly pay

Claypost Learning is an Equal Opportunity Employer, including disability and protected veteran status.

Applications are reviewed as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Claypost Learning, LLC.