Customer Service Representative II

Capstanline HQ is hiring for its Billing team in Vilnius. Full-time and part-time shifts available. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 3 hours of overlap with US Pacific time.

Essential duties and responsibilities

• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Call customers back on open issues within the promised timeframe

Who you are

• 5-7 years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Part-time, 20 to 25 hours per week including Saturdays

What you get

Pay: $1,700 - $2,000 monthly

• Monthly internet allowance
• Annual rate review
• Long-term engagement

About the company

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. Since 1992, the company has expanded from listings into payments, shipping and seller financing.

Shortlisted candidates will hear from us within two weeks.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Capstanline HQ.