Customer Service Representative II

About us

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. Since 2006, the company has sold practice management software to dental and veterinary clinics in the UAE. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

The position

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across the UAE. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties

• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud

What you'll need

• 5+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us

Pay: AED 6,500 to AED 8,100 monthly

• Medical insurance
• 30 days annual leave
• Tax-free salary
• Accommodation provided

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BSG Apps FZ-LLC.