Customer Service Representative II

About the job

Every account manager handles a full book, from quotes to renewals to claims questions. Bluegrass Mutual Insurance has an opening for a Customer Service Representative II. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement.

The job includes: meet targets for handle time, quality score and customer satisfaction; escalate complaints that need a supervisor or another department; document every interaction in Zendesk or Salesforce Service Cloud.

You'll need:

7+ years of customer service, retail, hospitality or call center experience.
Must pass a background check.
High school diploma or GED.
Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Salary: $22.50 - $26.50/hr

We offer employee discount, weekly pay, paid sick leave, paid time off and 401(k) with 4% match.

A resume is enough to apply. Cover letters are optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bluegrass Mutual Insurance.