Customer Service Representative II

Every account manager handles a full book, from quotes to renewals to claims questions. Second-generation ownership: the founder's daughter runs the agency now. Blue Ridge Underwriters is hiring a Customer Service Representative II for our Dearborn location.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift.

YOUR RESPONSIBILITIES

• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines

WHAT YOU'LL NEED

• 7+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED

Job Type: Full-time

Pay: $22.50-$27.00 an hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Paid sick time
• Overtime pay

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 5 years (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blue Ridge Underwriters.