Customer Service Representative II

Blue Ridge Bank & Trust is a regional bank with over 200 branches and 670 employees across New York. Operations centres in New York City and two other cities handle deposits, card services and loan servicing. Banking holidays are paid days off.

About the role:

Looking for a Customer Service Representative II who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in New York City and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in Argentina, with a local contract and salary paid in local currency. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Job duties:

• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.

What we're looking for:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

Pay: ARS 2,700,000 - ARS 3,300,000/month

• Health insurance through our employer-of-record partner.
• Company laptop.
• Wellness allowance.
• Co-working space stipend.
• Home office setup budget.

Only shortlisted candidates will be contacted.

Candidates must be eligible to work in Argentina.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blue Ridge Bank & Trust.