Customer Service Representative II

Role overview

Looking for a Customer Service Representative II who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We talk mostly in Slack and hop on quick calls when something needs discussing.

In this role you will

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.

Minimum qualifications

• 5+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.

Pluses

• Chat support experience.

Benefits

Compensation: $1,650 to $1,850/month

• Paid in USD.
• Monthly internet allowance.
• Company laptop.
• Monthly payments via wire transfer or Wise.

About us

We are a small community bank where the loan officer and the branch manager are often the same person.

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Big Sky Bank & Trust.