Customer Service Representative II

Bethesda Media owns more than 100 newspapers, TV stations and websites across the US. Corporate functions, including digital product and ad operations, are based in Bethesda.

ABOUT THE ROLE

Bethesda Media is hiring for its Customer Care team in Oklahoma City. Full-time and part-time shifts available. This role is fully remote within the US.

JOB DUTIES

• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.

REQUIRED QUALIFICATIONS

• 7+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay range: $25.00 to $28.00 per hour. Final offer will depend on experience.

WHAT YOU GET

• Health savings account (HSA) with employer contribution.
• 401(k) with 4% match.
• Three weeks of PTO to start.

Bethesda Media provides equal employment opportunities to all employees and applicants.

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bethesda Media.