Customer Service Representative II

About the company:

Catastrophe teams deploy adjusters within days of a major storm.

Bear Creek Assurance is hiring for its Billing team in Philadelphia. Full-time and part-time shifts available. Remote within the US. The team meets in Philadelphia once a quarter, travel covered.

Main duties:

• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.

What we're looking for:

• Must pass a background check.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.

Pluses:

• Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

The base pay range for this position is $25.50 to $30.00/hr. Actual pay depends on experience, skills and location.

• Medical, dental and vision insurance.
• 401(k) with company match.
• 12 weeks of paid parental leave.
• Weekly pay.
• Health savings account (HSA) with employer contribution.
• $1,000 home office setup budget.
• Uniforms provided.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Assurance.