Customer Service Representative II

Who we are

Our threat intelligence team tracks ransomware groups and publishes research used across the industry. Training budget covers one SANS course or equivalent per year.

About the role

We are adding a Customer Service Representative II to our Billing team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is remote. You will need a reliable internet connection and a quiet place to work.

In this role you will

• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead

You'll need

• 5+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)

Pay and benefits

Compensation: RSD 115,000 - RSD 150,000 per month

• Private medical care
• Extra annual leave days
• Cafeteria benefit system
• Remote work allowance
• Annual bonus
• Multisport card

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayward Security d.o.o..