Customer Service Representative II

About the job

Second-generation ownership: the founder's daughter runs the agency now. This is a backfill for a team member who is relocating. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is an in-person role at our Cambridge location.

Update customer records accurately.
Explain bills and payment options and take payments over the phone.
Notice repeat problems and report them to your team lead.
Follow scripts and required disclosures on recorded lines.

Required qualifications:

5-7 years of customer service, retail, hospitality or call center experience.
Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Compensation: $28.00 - $32.00 an hour

We offer referral program, paid holidays, dental insurance, medical, dental and vision insurance, uniforms provided and 401(k) with company match.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Atlantic Risk Advisors.