Customer Service Representative II

Who we are

Arbortrack HQ operates consumer websites and apps used by tens of millions of people each month. Our engineering, trust and safety, and customer support teams work across offices in New York City and several other countries.

Arbortrack HQ is hiring for its Customer Care team in New York City. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US. We talk mostly in Slack and hop on quick calls when something needs discussing.

Main duties

• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue

Requirements

• 5+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Typing speed of at least 35 WPM

Nice to have

• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

Pay range: $28.50 - $32.00 per hour. Final offer will depend on experience.

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid time off
• Life insurance

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arbortrack HQ.