Customer Service Representative II

Appraisal and title work go through partner firms, and we handle the rest of the transaction.

About the role:

Anderson Residential is hiring for its Member Services team in Nashville. Full-time and part-time shifts available. Remote, open to candidates across the US.

Responsibilities:

• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone

Qualifications:

• 5+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Schedule: Four 10-hour shifts, rotating weekend day

Expected salary range: $22.50 - $27.00 per hour, plus bonus eligibility.

Perks and benefits:

• Health insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Short- and long-term disability
• Weekly pay
• Referral program
• Paid time off

EOE. We participate in E-Verify.

Most hires start within two to three weeks of an offer.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Anderson Residential LLC.