Customer Service Representative II

The Customer Service Representative II answers customer calls, chats and emails about orders, billing and account changes. Al Omari Marketing is hiring for its Member Services team in Jeddah. Full-time and part-time shifts available. You can work from home anywhere in Saudi Arabia. We have no office requirement. Good written English matters here, since most updates are written.

Responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately

About you

• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

SAR 8,500 - SAR 10,000 monthly

• Medical insurance
• 30 days annual leave
• Annual flight ticket

About us

Creative, strategy, media and analytics staff work together in dedicated account groups. We started in 1987 and have grown to about 360 people. Creative reviews happen every Wednesday, and anyone can sit in.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Omari Marketing, LLC.