Customer Service Representative

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Honolulu. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments.

Honolulu Software is hiring a Customer Service Representative for our Honolulu location. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift.

Responsibilities

• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.

You'll need

• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

The base pay range for this position is $21.50 - $25.50 an hour. Actual pay depends on experience, skills and location.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Three weeks of PTO to start.
• Employee discount.

New hires usually start two to three weeks after accepting an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Honolulu Software.