Customer Service Representative

About the job

Everyone covers loads, chases paperwork and answers the phone. The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Hiltunen Logistiikka is hiring for its operations team in Turku. Full-time and part-time shifts available. Fully remote. You can work from anywhere in Finland. Communication happens mostly in Slack and short video calls.

The job includes: follow scripts and required disclosures on recorded lines; answer inbound calls, live chats and emails from a queue; look up orders, accounts and shipping status in the CRM and order system.

Required qualifications:

3+ years of customer service, retail, hospitality or call centre experience.
Able to sit at a workstation and wear a headset for a full shift.
Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Pay: €1,650 - €1,850/month

We offer occupational pension, five weeks of annual leave, flexible working hours, wellness allowance and overtime compensation.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hiltunen Logistiikka Oy.