Customer Service Representative

Small business owners and physicians make up a large share of the client list. The previous person in this role moved to another team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in Milwaukee and have been hiring remotely since 2020. We hire in Denmark through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. Day-to-day communication is in Slack and Google Meet.

• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.

Skills and experience

• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

We offer two weeks of paid leave at year end, annual learning budget, flexible hours, monthly internet allowance, health insurance through our employer-of-record partner, co-working space stipend and paid sick days.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Highland Asset Management.