Customer Service Representative

Henderson Wind is a small solar installer with 23 employees and three crews. Henderson Wind is hiring a Customer Service Representative for our Henderson location. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within the US. We meet in person once or twice a year.

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system

What we're looking for

• 3-5 years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Part-time, 20 to 25 hours per week including Saturdays.

Pay: $19.50 - $24.00 an hour

We offer health insurance, 401(k) with 4% match and 11 paid holidays.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Henderson Wind.