Customer Service Representative

Volunteers number in the thousands, coordinated through a dedicated volunteer services team. We serve more than 200,000 people a year through housing, health and education programs.

We're looking for a Customer Service Representative to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our team is spread across 20 countries. Headquarters is in Madrid. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 to 15:00 CET.

In this role you will

• Follow scripts and required disclosures on recorded lines
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions

What you'll need

• 3-5 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits

Pay range: $21.50 - $24.00 per hour. Final offer will depend on experience.

• Co-working space stipend
• Annual learning budget
• Annual team retreat
• Health insurance through our employer-of-record partner
• Flexible hours
• Paid parental leave
• Wellness allowance

Heatherfold is an Equal Opportunity Employer, including disability and protected veteran status.

Applicants must be authorized to work in the U.S.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Heatherfold S.A..