Customer Service Representative

Company overview

Founded as a farmers' mutual in 1975, the company is now one of the larger mutual insurers in the US. Founded in 1975, we now have 6,800 employees.

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within the US.

In this role you will

• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone

Qualifications

• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM

Why work with us

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid time off
• Uniforms provided
• Life insurance

Harlan Assurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harlan Assurance.