Customer Service Representative

About Halvorn Training

Halvorn Training builds online courses and compliance training for healthcare, manufacturing and financial services companies. School districts licence our reading and math curriculum for grades K through 8. Founded in 2008, we now have 190 employees. Most of the team are former teachers.

The role

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within France.

Day to day

Process returns, exchanges, refunds and address changes. Complete required training and quality coaching sessions. Look up orders, accounts and shipping status in the CRM and order system. Document every interaction in Zendesk or Salesforce Service Cloud. Update customer records accurately.

About you

Comfortable using multiple screens and systems at the same time. Reliable attendance. Schedule adherence is tracked. Clear speaking voice and good listening skills.

Desirable

Prior billing or insurance call centre work. Knowledge of e-commerce order systems such as Shopify.

Perks and benefits

Pay: €10,500-€12,500 per year

Health insurance (mutuelle) covered at 60%. Profit-sharing. RTT days. Overtime paid. Meal vouchers. Remote work allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Halvorn Training SARL.