Customer Service Representative

Most patients live in Houston or within a 20-minute drive. Founded in 1992 by a local physician, the practice is still independently owned. Clinic hours are 7:30 to 5 Monday through Friday, no weekends.

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. This position is on site in Houston.

Essential duties and responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.

Requirements

• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.

Job Type: Full-time

Pay: $20.50 - $22.50 an hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Vision insurance
• Disability insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Houston, TX (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Great Lakes Primary Care.