Customer Service Representative

Our CrossFit affiliate has coached classes, open gym hours and a nutrition program. Yoga and Pilates classes run from 6 a.m. to 8 p.m., including reformer sessions. Founded in 1994, we now have 170 employees. Discounts on personal training, apparel and supplements.

We need a Customer Service Representative. This is a full-time position based in Philadelphia, Pennsylvania. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift.

Main duties

• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

What we offer

Starting pay: $20.00 - $24.50 per hour, depending on experience and certifications.

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Employee discount.
• 401(k) with company match.
• Free parking.
• 11 paid holidays.

Please include a short note on why this role interests you.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Glenview Athletic Club Inc..