Customer Service Representative

Regional offices in Chennai and five other cities support agents and policyholders.

About the role:

This is a new position created as the team has grown over the last year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, with occasional travel to Las Vegas (a few times a year).

Job duties:

• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

The base pay range for this position is $23.00 to $27.50/hr. Actual pay depends on experience, skills and location.

Perks and benefits:

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid parental leave.
• Short- and long-term disability.

Gardenmark Mutual provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gardenmark Mutual Ltd.