Customer Service Representative

Commercial lines, personal lines and specialty programs are run as separate business units.

Job summary:

Our team is growing and we are hiring a Customer Service Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Las Vegas, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

Preferred:

• Experience handling escalations
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

$23.00-$25.00/hr

What you get:

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid parental leave
• Referral program
• $1,000 home office setup budget

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No agencies or third-party recruiters, please.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galbraith Mutual.