Customer Service Representative

Public utility commissions regulate rates and service standards. Pension plan for most employees.

About the role

We're looking for a Customer Service Representative to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in the US.

In this role you will

• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.

Minimum qualifications

• 2-4 years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Must pass a background check.

Pay range: $27.00 to $32.00 an hour. Final offer will depend on experience.

Perks and benefits

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid sick leave.
• Paid training.
• Paid holidays.
• Flexible spending account.

Frontier Energy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Energy.