Customer Service Representative

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Operations centers in Los Angeles and two other cities handle deposits, card services and loan servicing.

Job summary

Our team is growing and we are hiring a Customer Service Representative. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the US. The team meets in Los Angeles once a quarter, travel covered.

Day to day

Meet targets for handle time, quality score and customer satisfaction. Escalate complaints that need a supervisor or another department. Transfer calls to the right department with a warm handoff. Follow scripts and required disclosures on recorded lines. Look up orders, accounts and shipping status in the CRM and order system. Answer inbound calls, live chats and emails from a queue.

Minimum qualifications

3+ years of customer service, retail, hospitality or call center experience. Clear speaking voice and good listening skills. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Typing speed of at least 35 WPM. High school diploma or GED. Basic computer skills (Windows, Outlook, web browsers).

Preferred qualifications

Experience handling escalations. Zendesk, Five9 or Genesys experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

The base pay range for this position is $22.00 - $26.00/hr. Actual pay depends on experience, skills and location.

What you get

Health insurance. 401(k) with company match. Paid sick leave. 12 weeks of paid parental leave. Paid parental leave. 11 paid holidays.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Front Range State Bank Inc..