Customer Service Representative

Growth has come from search and word of mouth, not paid ads. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Remote within the US. The team meets in Fresno once a quarter, travel covered.

The job includes: meet targets for handle time, quality score and customer satisfaction; process returns, exchanges, refunds and address changes; complete required training and quality coaching sessions; explain bills and payment options and take payments over the phone.

You'll need

3+ years of customer service, retail, hospitality or call center experience. Basic computer skills (Windows, Outlook, web browsers). Typing speed of at least 35 WPM.

Schedule: Four 10-hour shifts, rotating weekend day.

Rate: $43,000 - $51,000 per year

We offer health insurance, 401(k) with 4% match, three weeks of pto to start and weekly pay.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fresno Digital.