Customer Service Representative

We are a small community bank where the loan officer and the branch manager are often the same person. Founded in 1981, we now have 29 employees. Most lenders have lived in the area for decades and know their borrowers. Our team is growing and we are hiring a Customer Service Representative.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement.

What you'll do:

• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $23.50 - $25.50/hr

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• Weekly pay
• Life insurance
• Employee discount

Schedule:

• Monday to Friday
• Day shift

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Highland Bank.