Customer Service Representative

Position summary

We're looking for a Customer Service Representative to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within the US. The team meets in St. Petersburg once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.

Requirements

• 3+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

• Health insurance.
• 401(k) with company match.
• Paid sick leave.
• Employee discount.
• Short- and long-term disability.
• Uniforms provided.
• $1,000 home office setup budget.

Who we are

Homeowner associations hire us for accounting, vendor management and board meeting support. Appraisal and title work go through partner firms, and we handle the rest of the transaction.

EOE. We participate in E-Verify.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FD Homes.