Customer Service Representative

Holiday weekends are busy, and we need everyone on the schedule. Farrow Hardware is hiring a Customer Service Representative for our Louisville location. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The work is on site and cannot be done remotely.

• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.

You'll need

• 2-4 years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

$18.50-$22.50/hr

We offer health insurance, 401(k) with company match, paid time off, overtime available, employee assistance program and medical, dental and vision insurance.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Farrow Hardware.