Customer Service Representative

Institutional clients include pension funds, endowments and insurance companies.

Overview:

This is a new position created as the team has grown over the last year. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is an in-person role at our Tampa location.

Duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift

Preferred qualifications:

• Prior billing or insurance call center work
• Experience handling escalations

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation: $20.00 - $25.00/hr DOE.

Benefits:

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid sick leave
• Referral program
• Dental insurance
• Relocation assistance

Dunmore provides equal employment opportunities to all employees and applicants.

We are not working with agencies on this role.

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunmore Inc..