Customer Service Representative

Small business owners and physicians make up a large share of the client list. Planning is done in RightCapital and portfolios are managed in Orion.

Duneside is hiring for its operations team in Roanoke. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce managment. Remote within the US. The team meets in Gainesville once a quarter, travel covered. You will write a lot of updates, so clear written English is important.

RESPONSIBILITIES:

• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.

SKILLS AND EXPERIENCE:

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

Job Type: Contract

Pay: $21.00-$23.50/hr

Expected hours: 20 - 29 per week

Benefits:

• Referral program

Schedule:

• 8 hour shift
• No weekends
• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Required)

Work Location: Remote

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Duneside LLC.