Customer Service Representative

We have been writing policies for the same farms and small businesses since 2013. This is a newly created position. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement.

• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions

You'll need

• 3-5 years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Part-time, 20 to 25 hours per week including Saturdays.

Rate: $22.00 - $27.00 an hour

We offer paid time off, health insurance, employee discount, paid holidays, three weeks of pto to start, medical, dental and vision insurance and vision insurance.

If this sounds like a fit, apply with a resume. A cover letter is optional.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DKK Insurance Services.