Customer Service Representative

No call centre and no offshore help desk. When clients call, one of us picks up.

Dalby IT is looking for a Customer Service Representative to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Warsaw, but nobody is required to come in. We talk mostly in Slack and hop on quick calls when something needs discussing.

Main duties

• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions

About you

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time

Also helpful

• Prior billing or insurance call centre work
• Experience handling escalations

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

• Private medical care
• B2B contract option
• Annual bonus
• Remote work allowance
• Stock options
• Multisport card

We may close the role early, so do not wait too long to apply.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dalby IT.